Effective Date: 1 January 2025

At TakeShop.mw, we are committed to providing a secure and trustworthy shopping experience for our customers. This Fraud Policy outlines our measures to prevent, detect, and respond to fraudulent activities on our Platform. By using TakeShop.mw you agree to comply with this policy.

2. Fraud Prevention Measures

We implement the following measures to prevent fraud:

• Secure Payment Processing: All transactions are processed through encrypted payment gateways to protect your financial information.
• Identity Verification: We may request additional information to verify your identity for high-value or suspicious transactions.
• Transaction Monitoring: Our system monitors transactions in real time to detect unusual or suspicious activity.
• User Education: We provide tips and guidelines to help users recognize and avoid fraudulent activities.

2. Prohibited Activities

The following activities are strictly prohibited on TakeShop.mw:

• Unauthorized Transactions: Using someone else’s payment method or account without permission.
• False Information: Providing false or misleading information during registration or checkout.
• Chargeback Fraud: Disputing legitimate transactions with your bank or payment provider to obtain a refund while keeping the product.
• Phishing: Attempting to obtain sensitive information (e.g., passwords, payment details) through deceptive means.

3. Reporting Fraud

If you suspect fraudulent activity on your account or encounter suspicious behavior on the Platform, please report it immediately:

• Email: info@takeshop.mw
• Phone: +265 984 94 78 77
• Address: P.O. Box 1986, Livingstonia Avenue, Blantyre, Malawi.

Provide as much detail as possible, including transaction IDs, dates, and descriptions of the suspicious activity.

4. Response to Fraudulent Activity

• Investigation: We will investigate all reported cases of fraud promptly and thoroughly.
• Account Suspension: Accounts involved in fraudulent activities may be suspended or terminated.
• Legal Action: We may cooperate with law enforcement agencies and pursue legal action against perpetrators of fraud.
• Refunds: If you are a victim of fraud, we will work with you to resolve the issue and, if applicable, issue a refund.

5. User Responsibilities

• Protect Your Account: Use strong passwords and do not share your account credentials with anyone.
• Monitor Transactions: Regularly review your account and transaction history for any unauthorized activity.
• Report Suspicious Activity: Notify us immediately if you notice any suspicious transactions or behavior.

6. Contact Us

For any questions or concerns regarding this Fraud Policy, please contact us at:

• Email: info@takeshop.mw
• Phone: +265 984 94 78 77
• Address: Crn St David’s St & Glyn Jones, Top floor Al Noor House

By using TakeShop.mw, You agree to the terms of this Fraud Policy. Thank you for helping us maintain a secure and trustworthy shopping environment!