Effective Date: 1 January, 2025

Welcome to TakeShop.mw! These Terms and Conditions govern your use of our e-commerce platform. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our platform.

1. Definitions

• Platform: Refers to the TakeShop.mw website and mobile application.
• User: Any person or entity accessing or using the Platform.
• Seller: A business or individual selling products on the Platform.
• Buyer: A customer purchasing products on the Platform.

2. Account Registration
To access certain features, you may need to create an account.
You must provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Notify us immediately at info@takeshop.mw  if you suspect unauthorized access to your account.

3. Product Listings and Purchases

• Product Listings: Sellers are responsible for providing accurate descriptions, images, and pricing for their products.
• Pricing: All prices are listed in Malawian Kwacha (MK) and are inclusive of taxes unless stated otherwise.
• Orders: By placing an order, you agree to pay the total amount, including shipping fees and taxes.
• Cancellations: Orders can be canceled before they are shipped. Contact us at info@takeshop.mw for assistance.

4. Payments

We accept the following payment methods:

• Mobile Money
• Credit/Debit Cards
• Cash-on-Delivery (available for select areas).

Payments are processed securely through our payment gateway partners.
You agree to provide accurate payment information and authorize us to charge the total amount for your order.

5. Shipping and Delivery

We partner with trusted courier services to ensure timely delivery.
Delivery times may vary depending on your location and product availability.
You can track your order in real-time using our GPS-based logistics system.
For shipping inquiries, contact us at info@takeshop.mw or +265 984 94 78 77.

6. Returns and Refunds

30-Day Return Policy: You may return eligible items within 30 days of delivery.
Conditions for Returns:
Items must be unused, unworn, and in their original packaging.
Proof of purchase (e.g., receipt or order confirmation) is required.
Refunds: Approved refunds will be processed to the original payment method within 10 business days.
Non-Returnable Items: Perishable goods, custom products, personal care items, and hazardous materials cannot be returned.

7. Prohibited Activities

You agree not to:
Use the Platform for any illegal or unauthorized purpose.
Post false, misleading, or harmful content.
Attempt to gain unauthorized access to the Platform or its systems.
Interfere with the Platform’s operation or other users’ experience.

8. Intellectual Property

All content on the Platform, including logos, text, images, and software, is the property of TakeShop.mw or its licensors.
You may not use, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

TakeShop.mw is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.
Our total liability for any claim related to the Platform is limited to the amount you paid for the product or service in question.

10. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you agree to the terms of the Privacy Policy.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Malawi. Any disputes arising from your use of the Platform will be resolved in accordance with Malawian law.

13. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@takeshop.mw 
Phone: +265 984 94 78 77
Address: Crn St David’s St & Glyn Jones, Top floor Al Noor House

By using TakeShop.mw, you agree to these Terms and Conditions. Thank you for choosing TakeShop.mw for your online shopping needs!