Effective Date: 1 January 2025
At TakeShop.mw, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a return or refund. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

30-Day Return Policy: You may return eligible items within 30 days of delivery.
Conditions for Returns:
Items must be unused, unworn, and in their original packaging.
Proof of purchase (e.g., receipt or order confirmation) is required.
Certain items are non-returnable (see Section 4 below).

2. How to Initiate a Return

• Step 1: Contact our customer support team at info@takeshop.mw or +265 984 94 78 77 to request a return.
• Step 2: Provide your order details and reason for the return.
• Step 3: Once your return is approved, we will provide a return shipping label and instructions.
• Step 4: Pack the item securely and ship it back to us using the provided label.

3. Refunds

• Approval Process: Once we receive and inspect your returned item, we will notify you of the refund status.
• Refund Method: Approved refunds will be processed to the original payment method within 10 business days.
• Shipping Costs: Return shipping costs are the responsibility of the buyer unless the return is due to a defective or incorrect item.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable Goods: Food, flowers, plants, and other perishable items.
• Custom or Personalized Products: Items made to your specifications.
• Personal Care Items: Beauty products, skincare, and cosmetics.
• Hazardous Materials: Flammable liquids, gases, or other dangerous goods.
• Sale Items or Gift Cards: Items purchased during a sale or promotional event.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us immediately at info@takeshop.mw or +265 984 94 78 77.
We will evaluate the issue and work to resolve it promptly, which may include a replacement or refund.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Exchanges are subject to product availability.

7. Cancellations

You may cancel your order before it is shipped. Contact us at info@takeshop.mw or +265 984 94 78 77 for assistance.
Once an order has been shipped, it cannot be canceled and must be returned following the return process.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:
Email: info@takeshop.mw
Phone: +265 984 94 78 77
Address: Crn St David’s St & Glyn Jones, Top floor Al Noor House

By using TakeShop.mw, you agree to the terms of this Return & Refund Policy. Thank you for shopping with us!